Return window

You may request a return or exchange within 14 days of receiving your order.

• The return request must be submitted within this time.

• Items must be shipped back within 14 days after approval (if applicable).

Eligible items (condition requirements)

To qualify for a return or exchange:

• The item must be unused, unworn, and in original condition

• It must include all original packaging, tags, inserts, and accessories

• It must be well packed to avoid transport damage

If the returned item shows signs of use, wear, damage, missing parts, or unsuitable packaging, we may reject the return or deduct a value reduction (if allowed by local law).

Non-returnable items (examples)

For hygiene, safety, or practical reasons, the following items are typically non-returnable:

• Products with a rebate

• Custom-made or personalized products

• Digital products / downloads / gift cards

• Items marked “final sale” / clearance

Exchanges

If you want a different size/color/model:

• Request an exchange using the steps below

• Exchanges are subject to stock availability

• If the replacement costs more/less, we’ll either charge or refund the difference

• If your preferred replacement is unavailable, you can choose a refund instead

How to start a return or exchange

1. Contact us at over our contact form on this website with:

   • Order number

   • Item(s) you want to return/exchange

   • Reason (optional but helps us improve)

   • Photos if the item is damaged/incorrect

2. We will reply with:

   • Return instructions and (if applicable) a return authorization

   • The return address and any labeling requirements

Please do not send items back without contacting us first, unless your local consumer law allows unconditional returns without prior approval.

Return shipping costs

• If you changed your mind: you cover the return shipping costs.

• If the item is defective, damaged in transit, or incorrect: we cover return shipping (or reimburse reasonable shipping costs), after verification.

If your order had original shipping fees, those are not refundable

Refunds (timing and method)

Once we receive and inspect the return:

• We’ll notify you whether your refund is approved

• Refunds are issued to the original payment method

• Processing time: typically 14 business days after inspection
  (Banks/payment providers may take additional time to post the refund.)

If only part of an order is returned, the refund will reflect only the returned items (and any applicable adjustments).

Damaged, defective, or wrong item received

If your item arrives damaged, defective, or you received the wrong item:

• Contact us within 48 hours of delivery

• Include photos of:

  • The item

  • The packaging

  • The shipping label (if possible)

We will offer (depending on the case): replacement, repair, partial refund, or full refund.

International orders (customs & duties)

For international shipments:

• Any customs duties, taxes, or import fees are customer responsibility!

• If a package is refused and returned due to unpaid duties, we may deduct return shipping and handling from your refund (if permitted).

Please note our terms and conditions.